Delete my account

From the app

Open the Nooma app and sign in. Tap the profile icon at the bottom right, scroll to the bottom, then tap Delete my account. Deletion is immediate.

If you no longer have access to the app

Send an email to contact@nooma.ma from the address linked to your account, with the subject Account deletion. The Nooma team processes your request within a maximum of 30 days and sends a confirmation to the original address.

What is deleted

• Your profile: last name, first name, email address, phone number, profile picture, language and notification preferences.
• Your past and upcoming bookings.
• Your favourites.
• Your loyalty points and your roles (client, professional, team member).
• Your notification token and your notification history.
• Your authentication account with Supabase, our data host.

What may be kept

• Invoices and accounting records. Professionals whose business has issued invoices via Nooma retain these documents for ten years, as required by Moroccan law (Commercial Code, Article 22).
• Published reviews. So as not to distort a business's rating, your reviews remain visible anonymously ("Deleted user"), with no link to your identity.
• Anonymised technical logs, for a maximum of 30 days, for security and debugging.

Timing and confirmation

From the app, deletion takes effect immediately. By email, it is carried out within a maximum of 30 days and you receive a confirmation at the original address.

A question before deleting? Write to us at contact@nooma.ma or via the contact page.